Re: $150 off Misumi Promotion
Posted: Wed Apr 02, 2014 7:51 pm
Carey, I sent you an email just a few moments ago. I won't be doing business with misumi in the future. I'd have no problem paying more money, for the same product, with better customer service and without all the "guesses" on ship dates and not being able to cancel an order.Misumi_Carey wrote:Well, that's a pretty ugly part, indeed. I'm sorry that happened, please email me so I can try and help if you need it: firstname.lastname@example.org wrote:How about the ugly part where I ordered something before the ship date cutoff, then you guys changed the ship date by three weeks, and just this morning I was told your employees never placed my order so now the ship date is further pushed backMisumi_Carey wrote:Hey... I've read all the feedback on our processes, and, truth be told, our billing/invoice systems are not up to snuff. You guys are right. We dropped the ball in some cases. Keep posting the truthful feedback, because it helps me show the company leadership how we can get better. Without this, I can't bring evidence that promotions like this are of interest to our market (especially individuals), but our internal systems need attention to handle them right.
Misumi practices Kaizen principles, it's the idea of continuous improvement. The company takes stuff like this seriously. Keep on keepin' on, and post the good, the bad, and the ugly.