Link for Misumi Canada?

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WillAdams
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Location: Pennsylvania --- south of the Turnpike, East of US-15
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Link for Misumi Canada?

Post by WillAdams » Tue Dec 22, 2015 5:59 pm

Anyone know how well Misumi ships to Canada? I'm not finding a link for that.

http://jp.misumi-ec.com/top/ only lists the Americas and USA?!?
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jayftee
Posts: 143
Joined: Tue Apr 14, 2015 3:47 pm
Location: Canada

Re: Link for Misumi Canada?

Post by jayftee » Thu Dec 24, 2015 8:01 pm

Hello,

I am in Quebec, and I have ordered many times from there:

http://us.misumi-ec.com/
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fasteddy
Posts: 67
Joined: Sun Mar 24, 2013 10:27 pm

Re: Link for Misumi Canada?

Post by fasteddy » Sun Dec 27, 2015 8:42 pm

Back in 2014 I jumped on their offer of first $150 on your order free, but found it to be a mixed bag. In the end Shipping was expensive, arrived in multiple packages over multiple days, and showed up incomplete. On top of that, after clarifying with them that I wouldn't be charged anything additional to get my missing part, they not only charged me for the brokerage fees, but followed it up by charging me a second time for the part.

I did eventually get that charge refunded, but had to swallow the additional brokerage/shipping cost. In the end I believe I paid a little less than $150 CAD for $150 US (though I think the CAD $ was trading much closer to par at that time) in parts due to the promotion, but it would've been prohibitively expensive otherwise. My understanding is that the process is a little better now, but I'm not sure that it's any cheaper. (Note: customer service was responsive and helpful throughout my experience, but it doesn't change the fact that it was a pretty poor first impression overall).

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