quality of support

[UltiArjan]

Hi guy's, can I ask what's your experience with Carbide support ?
Sent them 2 mails (stuff like incomplete shipment..) oldest e-mail now 9 days, just no response at all....

I understand the're a small company but this is rather poor performance imho.

When I asked sales questions on buying a SO3 they responded super fast....

[Gadgetman!]

You're the first I have heard of that hasn't gotten a timely answer.

[WillAdams]

Usually when there's been a disconnect, it's caused by a missive winding up in a spam folder --- though your success w/ sales questions would argue against that.

Try a different e-mail address to send to them and check your spam folder?

[RoguePirin]

Most of my emails have been responded to in a few days, though I have had a few emails go unanswered for over a week, but just keep following up. With reminder emails, I do get a response, along with an apology for the delay.

[Shook]

All of my questions have been answered quickly. Questions asked over the weekend are usually responded to on the next business day.

I've been quite satisfied with the support I've received so far.

[UltiArjan]

This time support answered first business day, I had previously used the "the team" mail address, don't do that ...